Refund & Returns Policy

Last Updated: 29 September 2025

At Code Aesthetics, we take pride in offering high-quality aesthetic and laser machines, skincare equipment, and accessories. Your satisfaction is our priority. This Refund & Returns Policy is designed to ensure complete transparency, build trust, and provide clarity regarding returns, exchanges, and refunds.

1. General Return Policy

• We offer a 30-day return period from the date of delivery.

• To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.

  • It must include all original packaging, manuals, accessories, and proof of purchase.

• Items returned without prior approval will not be accepted.

To initiate a return, please contact us at info@codeaesthetics.in with your order details.

2. Damaged, Defective, or Incorrect Products

• Customers must inspect their orders at the time of delivery.

• If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of receipt.

• After verification, we will arrange:

  • Repair or replacement of the defective item, or

  • Full refund (as applicable).

3. Non-Returnable & Exception Items

Some products are not eligible for return or refund, including:

• Customized or special-order machines.

• Opened skincare consumables, gels, or accessories.

• Items damaged due to misuse, negligence, or unauthorised installation.

• Hazardous or flammable products.

• Sale items, discounted products, or gift cards.

If you are unsure about a product’s eligibility for return, please contact our support team before purchase.

4. Exchange Policy

• If you wish to exchange an item, the fastest way is to return the product first and place a new order after approval.

• Exchange requests depend on stock availability.

5. Refund Process

• Once your returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

• If approved:

  • Refunds will be processed to your original payment method within 7–10 business days.

  • Please note that banks or card issuers may take additional time to reflect the refund.

• If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at info@codeaesthetics.in.

6. Return Shipping Responsibility

• Customers are responsible for secure packaging of returned products.

• If a return is approved, Code Aesthetics will provide instructions and, where applicable, a shipping label.

• Products damaged in transit due to poor packaging may not be eligible for refund.

7. Important Notes

• Returns and refunds will only be processed after thorough quality inspection.

• Products purchased during promotions or clearance sales may not qualify for returns unless defective.

• For bulk and wholesale orders, separate return terms may apply (to be confirmed at the time of purchase).

8. Contact for Refunds & Returns

For any queries, complaints, or to initiate a return:

📧 Email: Info@codeaesthetics.in
📍 Address: Code Aesthetics, Delhi, India
📞 Phone: 1800-570-0171

9. Legal Compliance

• This Refund & Returns Policy is in accordance with the Consumer Protection Act, 2019 (India).

• Code Aesthetics reserves the right to reject returns in cases of misuse, fraudulent claims, or violation of these terms.

• By making a purchase, you acknowledge and agree to this Refund & Returns Policy.