Refund & Returns Policy

Last Updated: 29 September 2025

At Code Aesthetics, we are committed to delivering high-quality aesthetic and laser systems, professional skincare devices, and clinic-grade accessories. Your satisfaction and trust remain central to our service promise. This policy ensures transparency, clarity, and a seamless customer experience.

1. General Return Policy

• We offer a 30-day return window from the date of delivery.

  To qualify for a return:

  • Product must be unused, uninstalled, and in original condition.

  • All original packaging, manuals, accessories, and proof of purchase must be included.

  • Returns without prior approval will not be accepted.

  To initiate a return, email info@codeaesthetics.in with your order details and reason for return.

• Return approvals are granted only after initial verification by our support team.

2. Damaged, Defective, or Incorrect Products

• • Repair of the defective item, or

  • Replacement, or

  • Full refund (if repair/replacement is not feasible)

    Customers must inspect the order upon delivery.

    If you receive a damaged, defective, or incorrect item, notify us within 48 hours with the following:

    • Order ID

    • Clear images/video of the issue (mandatory)

    After verification, one of the following will be processed:

    Claims made after 48 hours may not qualify for replacement or refund.

3. Non-Returnable & Exception Items

The following items are eligible only for repair/service support and are not covered under the standard return policy due to safety and hygiene reasons:

Customised or special-order equipment (covered under service warranty only)

Used skincare consumables, gels, or accessories (non-returnable for hygiene reasons)

Products damaged due to improper handling, unauthorised installation, or misuse

Hazardous or pressurised items as per logistics guidelines

Discounted or promotional items may qualify only for replacement in case of a manufacturing defect.

If you are unsure about a product’s eligibility for return, please contact our support team before purchase.

4. Exchange Policy

• Exchange requests are processed only after the returned item passes inspection.

  Recommended process:

  1. Submit the return request.

  2. Return the approved product.

  3. Place a new order once confirmation is received

  Stock availability may impact exchange timelines.

5. Refund Process

Once your returned item reaches our facility, it undergoes a quality check.

If Refund Is Approved

• Refund is issued to your original payment method within 7–10 business days.

• COD refunds are processed via bank transfer or UPI.

If Replacement Is Approved

• Replacement dispatch occurs within 5–7 business days post-approval.

Communication

• You will receive status updates via email or WhatsApp throughout the process.

If you do not receive your refund within 15 business days of approval, please contact info@codeaesthetics.in

6. Return Shipping Responsibility

Customers must ensure the product is securely packed for return transit.

For approved returns, we will provide proper instructions and, where applicable, a return label.

Products damaged due to inadequate return packaging may be rejected.

7. Important Notes

Refunds and exchanges are completed only after thorough quality inspection.

Items purchased during promotional events or clearance sales may have restricted return eligibility.

Separate return conditions apply for bulk or wholesale orders.

Fraudulent, incorrect, or unsupported claims will be rejected.

8. Contact for Refunds & Returns

For any return-related queries or requests:

📧 Email: info@codeaesthetics.in
📞 Customer Support: 1800-570-0171
📍 Address: Code Aesthetics, Delhi, India
🌐 Website: https://codeaesthetics.in / https://codeaesthetics.store

Support Hours: Monday–Saturday, 10 AM – 6 PM IST

9. Legal Compliance

• This policy is drafted in alignment with the Consumer Protection Act, 2019 (India) and internal service standards.

• By purchasing from Code Aesthetics, you agree to the terms outlined in this Refund & Returns Policy.